Privacy
Policy

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1. Our Commitment to Privacy

SOVREX (ABN on file) ("we", "us", "our") is committed to protecting the privacy of your personal information. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through this website and through your dealings with us in relation to the Warnervale Garden project.

2. What Information We Collect

We may collect and hold the following types of personal information:

• Contact details: name, email address, phone number, and postal address
• Enquiry information: your questions, budget range, preferred package type, and purchase timeline
• Communication records: records of our correspondence with you by email, phone, or form submission
• Website usage data: IP address, browser type, pages visited, referring URLs, and time spent on pages (collected via cookies and analytics tools)

We collect only the personal information that is necessary to respond to your enquiry or to provide you with information about Warnervale Garden.

3. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry form on this website
• Contact us by telephone or email
• Download project materials such as brochures or price guides
• Visit the project site or attend a site inspection
• Register an expression of interest for a home package

We may also collect information automatically through cookies and analytics tools when you visit our website. See Section 7 (Cookies) for more detail.

4. Why We Collect and Use Your Information

We use your personal information to:

• Respond to your enquiries about Warnervale Garden home packages
• Provide you with price guides, stage availability updates, and project news
• Arrange and confirm site inspections or meetings
• Process expressions of interest and reservation requests
• Comply with our legal and regulatory obligations
• Improve our website and project marketing materials

We will not use your personal information for purposes that are unrelated to the above without first obtaining your consent.

5. Disclosure of Your Information

We may share your personal information with:

• Aus Dream Built — our appointed builder, to assist with home selection consultations
• RSS Lawyers — our legal services provider, for contract preparation and conveyancing purposes
• Service providers — third-party IT, email, CRM, and marketing platforms that assist us in operating the project (subject to confidentiality obligations)
• Government authorities — where required by law or in response to a lawful request

We do not sell, rent, or trade your personal information to unrelated third parties for marketing purposes.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Personal information is stored on secure servers located in Australia or with reputable cloud service providers.

While we implement appropriate safeguards, no data transmission over the internet is completely secure. You provide your information to us at your own risk.

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When no longer required, personal information is securely destroyed or de-identified.

7. Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and to help us understand how visitors use our site. Cookies do not identify you personally.

We may use the following types of cookies:

• Essential cookies: required for the website to function correctly
• Analytics cookies: to collect anonymous data about page views and visitor behaviour (e.g. via Google Analytics)

You can disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that inaccurate or outdated information be corrected. To make such a request, please contact us using the details in Section 10.

We will respond to access or correction requests within a reasonable timeframe and in accordance with the Australian Privacy Principles. In some circumstances we may be unable to provide access — for example, where doing so would unreasonably impact the privacy of another person.

9. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us at the details below. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact Us

For any privacy-related enquiries, requests, or complaints, please contact us:

• Email: info@sovrex.com.au
• Phone: 0449 080 360
• Address: SOVREX, Warnervale Garden Project, 27–61 Nikko Road, Warnervale NSW 2259

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the date of last update. We encourage you to review this page periodically. Continued use of this website after any changes constitutes your acceptance of the updated policy.